Q. What does the IP in Team IP stand for?
A. International Printing

Q. Does Team IP have employment opportunities?
A. Yes, please contact us if you are seeking an employment opportunity to work at our Port St Lucie location or to participate in event marketing.

Q. Do you service only your local community or can you print and ship to me in Alaska?
A. We service the entire United States .

Q. How will I receive my order?
A. We ship via UPS. Please be sure to provide a physical location. Post Boxes are unacceptable.

Q. Do I need to provide the apparel or merchandise to be embroidered or screen printed?
A. No, Team IP has a catalog with a large assortment of items that can be purchased and decorated, which include polo shirts, tee-shirts, shorts, jackets, wind shirts, caps, bags, and more.

Q. Where are the locations on the item that you print or embroider?
A. Screen Printing: We can print on nearly any location of a tee shirt to meet your needs.
Embroidery: We generally embroider logos above the left front pocket. In order to embroider directly on the pocket, it must be 6”x6” and deep enough to fit a fist. Names are usually on the right front or sleeve.

Q. How many colors can you print or embroider?
A. Screen Printing: Team IP can print up to 8 colors on a light colored apparel and up to 6 colors for dark garments.
Embroidery: Team IP can embroider up 10 colors on one item.

Q. Do the number of locations and number of colors affect my cost?
A. Yes, locations, colors, and embroidery stitches affect pricing.
Screen Printing: Base pricing includes one location and one color. Additional colors and locations are subject to additional pricing.
Embroidery: Base pricing includes one location up to 12,000 stitches. Additional locations and stitches are subject to additional pricing.

Q. What is the charge for screen printing artwork and embroidery digitizing?
A. Screen Printing: Artwork begins at $35.00
Embroidery: Digitizing is a case-by-case basis. Please call us at 877-821-8643.

Q. What is digitizing?
A. Digitizing is formatting artwork for our embroidery machines allowing us to sew your design.

Q. Do I have to send you artwork or can Team IP create it?
A. The final artwork must be in a format that is compatible with our systems for screen printing and embroidery. You may provide artwork in Corel Draw Format or Team IP can have our art department create it for you. All we need in order to create art is an idea of what you want.

Q. Will a sample be produced for my approval?
A. We do not provide physical samples. However, you will receive your artwork via Email for final approval as well as a clear understanding of how your final piece will look.

Q. Do I need to pay an initial deposit?
A. Most orders require a 50% deposit with the balance due upon delivery.

Q. What is the minimum number of items that I have to order?
A. We have a minimum order of 12 on all custom screen printed orders; however, there is no minimum for embroidered items.

Q. Are there volume discounts given for orders over a certain amount?
A. Yes, discounts occur in quantities greater than 50. Please call for pricing.

Q. What is the average turn-around time for orders?
A. Screen Printing: The average turn-around time is 5-7 business days from art approval
Embroidery: The average turn-around time is 7-10 business days from art approval

Q. What is the average turn-around time for art approval?
A. Screen Printing: Initial art proof will be provided within 2 business days. The timeline for art approval varies depending upon the changes requested by the customer.
Embroidery: Initial art proof will be provided within 4 business days. The timeline for art approval varies depending upon the changes requested by the customer.

Q. Do you allow rush orders?
A. Yes, we consider requests for rush orders but do reserve the right to say no to a rush order when necessary. An order is considered a “rush order” when it is requested in less than the normal turn-around time. All rush orders that are accepted will carry a charge of $25.00 - $50.00 depending on the size of the order, plus any additional express shipping charges incurred to meet the deadline.

Q. What is your re-order policy?
A. Contact your sales representative and place your order. If the order is for the same design, you will not incur another artwork fee.

Q. Does Team IP customize uniforms?
A. Yes, we are able to customize uniforms. Please contact one of our Sales Representatives for additional information.

Q. How big does my tournament or event have to be to hire Team IP?
A. For athletic tournaments, it is generally in all parties' best interest to have at least 25 teams competing. Although there are exceptions to this, we have found that those numbers work best for a profitable event.

Non athletic events are analyzed based on attendance size, crowd demographics, gated vs. non-gated event, location and other contributing factors that help to determine the feasibility of souvenir merchandise at the event.

Q. How do I get paid after my tournament/event is over?
A. Events & tournaments are governed by the contract that is signed between the host and Team IP. Within that contract are the agreed upon financial arrangements and can vary from event to event.

Q. If my tournament or event is not big enough to hire Team IP is there any way I can sell the same merchandise myself?
A. Yes. Team IP has a variety of programs that allow clients with smaller events to sell our merchandise themselves. These programs work on either a consignment basis or a percentage of gross sales percentage. These options often help clients better understand how souvenir merchandise can contribute revenue to an event. It is our hope that over time, these small events will increase in size allowing Team IP to be hired as a turnkey operator.

Q. What if I run out of event shirts or other items at my event?
A. Team IP has the ability to take post orders on site for shirts. Shirts can be paid for at the event, and we will produce and ship those shirts within a couple of weeks of the tournament. Most generic apparel and novelty items can be ordered in the same way but are subject to warehouse availability.

Q. Can event shirts be ordered before the event?
A. Team IP implements a very aggressive pre-sale program. We try and sell as many shirts before we get to the event as possible. The pre-sale program is done via e-mail. Pre-sale orders are picked up and paid for at the event.

Q. Is all of the merchandise at my event available on the web site?
A. Event shirts are not made available on the web site. Our web site offers sport specific merchandise. Items are regularly added and deleted. It is best to check the web site frequently for the latest merchandise availability.

Q. Do I have to provide personnel to run the Team IP tent?
A. No, in a turnkey situation, Team IP will provide 100% of the needs for the merchandise location at your event. This includes trained personnel who are familiar with the merchandise and Team IP operating policies and procedures.